As a leader, your time is valuable, and your group relies on you for clear communication. But when important updates get lost in busy chats, you’re left fielding repetitive questions and confusion.

Introducing pinned chat messages in Heylo

Now event hosts and admins can easily highlight essential messages and keep them highly visible to everyone. No more scrolling or repeated questions — just the important info that keeps everyone on the same page.

Why it matters

Pinned chats can be used in any chat on Heylo, whether it’s events, announcements, or group chats. Pinned chats are the highly visible on Heylo — they are prominently displayed as a two-line banner at the top of the chat screen, not nestled in the header or hidden behind another screen.

Examples of pinned chats in action

Here’s how leaders can use pinned chats on Heylo to get their members the info they need:

BLK Hiking Club

‍Once a hike has a set date and time, hosts post the event on Heylo. Even if all the details of the hike aren’t ready yet, members can sign up and add the event to their calendars. As plans solidify, the leaders use the event chat to add details about the hike, including the route and parking requirements. Now, those important communications from the hosts stay pinned to the top of the chat for all attendees to see.

Midnight Runners

With popular events and very active chats on Heylo, Midnight Runners captains share key information new members need to come out to events. They explain their t-shirt check-in milestones, how to register in advance, and answer common questions about pace requirements and timing. Their key info stays pinned to the general discussion topic, which helps new members get what they need without asking a duplicative question in a big chat.

How it works

On Heylo, only admins, moderators, and event hosts can pin messages, and there’s no limit to the number of pinned chats you can use. Whether it’s an event, announcement, or group chat, you can pin messages to ensure that your members always see what matters most.

Say goodbye to confusion and repetitive questions — pinned chats make communication clearer and more efficient for your group!

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